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Welcome to SMB Books is intended to fill a niche that can't be filled by other resources on the web. We want to provide a wide variety of resources for small I.T. Consultants, managed service providers (MSPs), and just plain computer consultants.

In addition to printed books, we have e-books, audio books, white papers, audio programs, conferences, training opportunities, and a lot more.

Please browse the FREE section. We don't offer a free lunch, but you will find some excellent resources there. Whether you seen technical click-by-click or a good business guide, we've got the resources you need.

Thanks for checking us out.


Please contact Karl directly through his blog at Small Biz Thoughts


We welcome suggestions for new products, seminars, and other resources you need to be successful.

Hot Hot Books:

The Managed Services Operations Manual

Four Volumes - 1,300+ pages!

Managed Services Operations Manual

Hot Book:

More than 5 Years as the #1 book on Managed Services at Amazon!

Hot Book:

Very frequently enjoying being the #2 book on Managed Services at Amazon!

Hot Book:

Published July, 2014

Managed Services in a Month Service Agreements for SMB Consultants Project Management in Small Business

Managed Services
in a Month

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Service Agreements for SMB Consultants - A Quick-Start Guide to Managed Services

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Project Management in Small Business

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Results CRM Business Suite Results CRM Standard
Our Price: $495.00
Our Price: $295.00
Results CRM Business Suite

One-time purchase of Named User License

Includes everything in Results CRM Project plus:

  • Create & Manage Sales Orders
  • Create & Manage Purchase Orders
  • Automate Service Billing
  • Create & Manage Invoices
  • Payment Management
  • Inventory Control
  • Receivables Management
  • Timesheets
  • Credit Card Processing Integration
Results CRM Standard

One-time purchase of Named User License


  • Contact Management
  • Activity & Task Management
  • Email Tracking & History
  • Create & Manage Quotes
  • Sales Opportunity & Pipeline Management
  • Document Management
  • Shared Group Calendar
  • Process Management
  • QuickBooks Integration
  • Outlook Integration
  • Constant Contact Integration
  • SmartVault Integration
  • SharePoint Integration

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List Price: $379.95
Our Price: $379.95
Sale Price: $279.95
Savings: $100.00
Managed Services Operations Manual

Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers

A Four-Volume Set

by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
The four volumes are:

- Vol. 1 - Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently

- Vol. 2 - Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More

- Vol. 3 - Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling

- Vol. 4 - Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

Top Sellers

Service Agreements for SMB Consultants
Our Price: $39.95
Managed Services in a Month - 2nd Edition
Our Price: $24.95
Manuel's MSP Success Bundle - 5 White Papers
Sale Price: $79.95
Relax Focus Succeed by Karl W. Palachuk

New Products

Project Management in Small Business
Sale Price: $39.95