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Managed Services Operations Manual - 4-vol set
Managed Services Operations Manual

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Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers

A Four-Volume Set

by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.

Table of Contents and LOTS more information here:

This is a massive 1,300-page, four-volume set of books on Standard Operating Procedures for Technology Consultants. Topics in the 4-book set include:
- Getting Started
- Finances
- Sales Marketing
- Client Management
- Employees and H.R.
- Company-wide Policies
- Technical Support Policies and Procedures
- Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)

Almost every consultant we talk to or coach has the same issues: They need better procedures. They need better processes. They are too busy to create this stuff from scratch. Key pieces of knowledge are in one person's head (often the owner). That ties the owner to the company and limits growth. It also makes the owner the choke-point for everything in the organization.
This four-book set will cover everything you need to set up, run, and fine-tune a great consulting business.
The four volumes are:

- Vol. 1 - Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently

- Vol. 2 - Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More

- Vol. 3 - Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling

- Vol. 4 - Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

To add PDF files to your Kindle, see instructions here: https://blog.smallbizthoughts.com/2019/08/how-to-email-files-into-your-kindle.html.

Intro to the 4 volume set
    • Four books in one set
    • Over 1,300 pages total
    • Downloads include Excel worksheets, additional white papers, checklists, and more

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