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Outlook Troubleshooting for Technicians - Lisa Hendrickson
Outlook Training Videos

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List Price: $199.00
Our Price: $199.00
Sale Price: $149.00
Savings: $50.00

Product Code: HEN01

Description Technical Specs
Learn from an Expert how to troubleshoot, repair and resolve Outlook technical issues
Outlook is a program that contains a lot of data, lots of moving parts and offers 100’s of features which are all guaranteed to break at some point. As well, it’s the program most used with the Office 365 Business Plans. These videos will train you how to properly prepare, repair and learn Outlook in a 360 view.

Technicians should buy these videos to:
  • Advance their technical knowledge with Outlook, Exchange and supporting Office 365
  • Stop losing unbillable time trying to resolve issues you are not familiar with
  • Raise your rates and offer Outlook as a premium service
  • Have a marketing advantage over your competitors because you can promote Outlook as a service your company offers

About the Teacher
Lisa Hendrickson, aka Call That Girl has been supporting all email platforms since 1996. In 2000, she focused on being a top helpdesk technician for Outlook at many corporate jobs. In 2007 she started Call That Girl and since 2013 has chosen to only support Outlook and Office 365. She is the author of six eBooks and has created 100’s of videos, blogs and articles, all about Outlook!

You will learn
  • More knowledge about Outlook that allows you to fix and repair issues more quickly
  • How to create a spot check and backup Outlook data safely before performing work
  • How to troubleshoot without Outlook being open/won’t launch
  • How to create more sales with your clients by offering Outlook repairs and troubleshooting
  • How to repair and recover OST and PST files in Outlook

“This is one of the best training sessions I have attended over my IT career and you will be amazed how little you really knew previously about the nuances of Outlook and Exchange. Along with the basic Outlook training series the troubleshooting series will give your technicians the one-two punch to create new business relationships because they will know they can fix the Outlook problems the right way the first time! Thanks to Lisa for sharing her knowledge with the IT community!”
-- Charles Perry/Owner PC Tech to Go

  • Video Outline

    Video 1 – Why Outlook is so popular, learning lessons, Outlook versions and Office 365 Home, installing, & troubleshooting
    Video 2 – Set up new email accounts (pop/IMAP, Exchange, MAPI and EAS) , file types and platforms, PST and OST files,
    Video 3 – Common calls I get, PST and OST repairs, fine tuning, pre-booking information and pre-work spot check
    Video 4 – More Troubleshooting, Things to never go, safe-mode, repairing and reinstalling tips
    Video 5 – Backup solutions, data transfers and recovery
    Video 6 – IMAP and Gmail/Google Apps
    Video 7 – Calendars, Contacts, Tasks and Reminders

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