Tackle the single toughest obstacle to super
high profits in your service delivery system with this information packed
training webinar specifically presented for the IT Services industry in mind.
Every CRM, PSA, and ticketing system out here wants to supply you with great
reports on your bill-ability and your efficiency but not one of them can do it
unless everyone is working and tracing time in real-time.
Tap into the wisdom of the author who has
turned service delivery systems around for many companies and who can help you
do the same for yourself. Even if you are the only one who creates billable
time in your company you likely need some coaching on how to make the
transition and here it is.
This training presentation starts by
identifying the Profit and Value potential at stake then begins to clarify the
interruptions that cost money and how to stop them. Manuel lays out the
evolution of time tracking and clarifies the Working and Tracking Time in
Real-time Maturity Levels. The path to success is outlined and you can easily
see how to go from Level One: time stamps and notes taken on a tablet throughout
the day, to Level Five: entering time in real-time directly into your PSA.
Along the way, the great myths that a technician who multitasks is more
efficient, is exposed and dispelled.
The profitability potential of the Managed
Services model when time is tracked in real time is explored in some detail
including examples. Time tracking methods are laid out including understanding
the ideal time tracking increments for our industry and the ever important
skill of rounding time entries to 5 and 15 minutes.
Discover the Golden Rules of Working and
Tracking Time-in Real-time. Follow the Time Tracking Log example that covers
the entire day of a technician who jumps from after-hours responses calls, to
field service, then helpdesk, then back to field service and never misses a
This webinar was originally broadcast on
December 11th 2013.
This training presentation is an excellent
companion to the Ten Golden Rules of PSA and Service Ticket Systems Training
Webinar and the Working and Tracking Time in Real-time white paper also
Note: This exclusive presentation has
additional slides and commentary not presented in the original online training
webinar based on the input from the Q&A session and the webinar follow-up
Some of the subjects covered include:
• Why Track Time?
• History and Evolution of Time Tracking
• Identifying and resetting the interrupt
• Working and Tracking Time in Real-time
• Time Increments for the Service Industry
• Profit and Value Potential
• The Multi-tasking Myth
• The Most Important Rules of Working and
Tracking Time in Real-time
• Time Tracking Log Examples
• General Rules of 5 and 15 Minute Time Entry
• Steps to Success
• Getting everyone on board
• Measuring your progress
Here’s what you get!
The video recording of the original training webinar (expanded), The
MP3 Audio only file, Plus the Slide Deck.
Content Rating: 5 Star
Content Type: Interactive Training Webinar Session – Video with Mono
audio and no background noise
Content Format: MP4 Video, MP3 Audio, PDF Slide Deck
Run Time: 1:04:26
Download Size: Approximately 129MB Zip
Here’s what others are saying about
this training presentation:
“This webinar provided some well thought out perspectives and
challenged the participants to think about things in a new way, and the
presentation was very well done. The fact that this had no “sales hook” was
refreshing and sincere.” – Dennis Durre
“Manuel Palachuk’s Working and Tracking Time in Real-Time
webinar is refreshing for those of us used to the standard
‘Intro-pitch-content-product demo-offer’ approach of most products and services
designed for MSPs. Manuel lets his knowledge, experience, and content speak for
itself.” – Matthew Adkins
“If you are having trouble getting your tech team on-board with
tracking in real time, have them watch this presentation. MP does an excellent
job of explaining WHY this needs to be done.” – Beth Burnside
“Having recently converted over to using a PSA, we were still
having issues making sure our techs were working on “productive” work and not
just spending too much time on a ticket or wasting time. This presentation made
it clear the steps we need to take in order to ensure a smooth & consistent
experience for our clients, as well as ensuring that our techs are productive.”
– Chris Michalec