Learn how to double your value to clients and your profit with these powerful golden rules of PSA Service Ticket Systems
In this webinar, Manuel focuses on the direct connection between your service delivery system, the value you give your clients, and your profit, and how to maximize each. He also gives an over view of Agile Service Delivery, an emerging method you must learn to stay competitive.
Whether you’re a one-person shop or 50, to be consistently profitable, you must have guidelines for how to break down the work in an organized fashion and how you will communicate with the client along the way.
You don’t have to be an MSP or even use a PSA to work efficiently and be profitable, but you do need a system and a method. These ten golden rules can be the seed for your own system if you have none, or you can adopt them in whole to enrich your existing methods. Either way, this is your opportunity to take your service delivery and your profits to the next level.
Listen in as Manuel Palachuk for this important topic that starts with the unbreakable rules of service tickets and ends with quality communication with every client. It will be time well spent!
“Excellent presentation! Some I already knew and need to implement but have not forced myself to yet, and some was stuff I hadn't thought of. I plan to take what I learned today and implement them moving forward.” – Jeff Bolden
“I enjoyed the fact-packed nature of it and the fact that it didn't waste time telling me things I already know. An info packed hour that has given me the tools to turn my business around.” – Steve Carter
“There is money to be made by using a service ticket system effectively. You owe it to your company to take a look at these rules and find ways to improve your organization.” – Mark Glowacz
“The presentation was very focused, very punchy, enlightening - well worth an investing an hour of your time (and it doesn't feel like an hour)” – Simon Morley
“This presentation will show you how a ticketing system, done right, can deliver uncompromising results.” – Dennis Chapman
This webinar was originally broadcast on November 7th 2013.
Content Rating: 5 Star
Content Type: Interactive Webinar Session – Video with Mono audio
Content Format: MP4 Video and MP3 Audio, PDF Slide Deck and Q&A Follow-up
Run Time: 1:01:27
Download Size: Approximately 108MB