Business

SLAM: Service Level Agreement Model DVD by Mathew Dickerson

1-19 Staff: $899 20-50 Staff: $1,399

It’s the revolutionary model that is being used by thousands of SMBs to secure greater levels of Managed Services revenue. It’s the Service Level Agreement Model!

Includes the SLAM Book in ebook format.

Developed by Mathew Dickerson, a leader in the IT field with real world experience in business transformation.

The DVD version includes:

1. Introductory letter.

2. A basic step by step guide on how to implement SLAM in your business with a flowchart of the SLAM process.

3. A sample introductory letter to send to your clients to introduce them to your new superior servicing arrangements.

4. An 'SLA Overview' suitable for posting on your web site or disseminating to a broad range of clients or potential clients.

5. A detailed SLA document only to be used to discuss the final delivery of the SLA to your clients.

6. Sample SLA Welcome email to send to your clients when they sign their initial SLA.

7. Full SLA spreadsheet including calculation tables with information specific to your site/country and a full list of standard charges.

8. Sample spreadsheet to maintain records associated with SLA clients.

9. Standard items that should be checked (as a minimum) on a maintenance check.

10. Sample SLA Maintenance Report.

11. Sample Executive Summary Report.

12. Sample SLA Price Freeze letters to clients and non-clients.

13. Sample SLA Seminar PowerPoint presentations.

14. Sample Letter of Renewal.

15. A DVD with soft copy versions of the documents listed above and videos of AXXIS Technology staff talking about the SLA processes.

16. PLUS video presentation and multiple PowerPoint presentations.