Operations

The Best I.T. Service Delivery BOOK EVER! by Erick Simpson Only $149.95

The ONLY Service Delivery book written by Service Providers for Service Providers covers 4 Service Delivery Models and their:

- Characteristics
- Deliverables
- Pricing and Positioning
- Staffing Requirements
- Hiring, Managing and Training
- Technical Roles and Responsibilities
- Processes and Procedures
- Target Markets
- Customer satisfaction and Loyalty
- Maintenance, Maximization and Migration strategies

And much, much more!

"The Best I.T. Service Delivery BOOK EVER!" covers all aspects of delivering I.T. and technical services to end-customers through 4 types of service delivery models - Hardware Warranty, Break-Fix, Professional and Managed Services.

This comprehensive resource details best practices for service delivery, including a description of each service model and strategies for maintaining or maximizing each model, as well as migrating from one service model to another.

Covering service pricing and positioning, service delivery, hiring, compensating, training and managing staff and maximizing customer trust, satisfaction and loyalty, this resource is certain to become a key reference manual in your organization.

This book will reveal to you how to successfully deliver I.T. Solutions and Managed Services to become a Trusted Advisor to your clients. These methodologies have helped thousands of Solution Providers, Live Workshop and Webinar Attendees tremendously increase their revenues.

"The Best I.T. Service Delivery BOOK EVER!" applies the most highly effective I.T. and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provide a roadmap to migrate from one service delivery model to another!

We've included everything you'll need in The Best I.T. Service Delivery BOOK EVER!, allowing you to:

• Identify or establish your current service delivery model

• Understand key characteristics and important considerations for each service delivery model

• Determine whether you are in Maintain or Maximize mode, and if you are ready to Migrate

• Recognize the key staff necessary for each model and mode

• Create an effective hiring, compensation, training and management process for all staff

• Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients

About Erick Simpson:

Co-founder, Vice President and CIO of Intelligent Enterprise, a Gold Certified Microsoft Partner, and MSP University, Erick is a recognized IT and Managed Services expert. A noted speaker and trainer, and contributor to numerous industry publications and events, Erick has authored "The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know...", the definitive book on Managed Services, and the follow-ups in MSP University's Managed Services Series, "The Best I.T. Sales & Marketing BOOK EVER!", and "The Best I.T. Service Delivery BOOK EVER!", as well as co-authoring the HTG publication "Peer Power - Powerful Ideas for Partners from Peers". Erick's prior experience includes overseeing the design, development and implementation of Enterprise-level Help Desks and Call Centers for Fortune 1000 organizations.

One of the first "pure-play" MSPs in the SMB space, Intelligent Enterprise successfully migrated to a Managed Services business model in January of 2005, and developed an "all you can eat" Managed Services approach focused on 3 core deliverables - remote help desk, proactive network monitoring, and they pioneered vendor management. Through the creation of a Managed Services sales and marketing approach unique to the Industry, Intelligent Enterprise sold over $2MM worth of Managed Services Agreements before being asked to share their Managed Services knowledge and expertise with thousands of IT service providers, manufacturers, distributors, vendors and channel organizations worldwide through their MSP University.

About MSP University

Founded in late 2005, MSP University (http://www.mspu.us) has helped numerous manufacturer, vendor, distributor and franchise membership organizations, their channels, and thousands of independent IT service organizations worldwide educate themselves in transitioning IT Service businesses to successful, profitable Managed Services practices through its educational, training, fulfillment and consulting services.

Also by Erick Simpson:

		The Guide to a Successful Managed Services Practice by Erick Simpson	Book or Audio CD

		The Best I.T. Sales & Marketing Book Ever! by Erick Simpson	Book or Audio CD

Buy a Bundle:

All Three Books from Erick Simpson and MSPU

Combined MSRP: $ 389.85

Now get all three for only $ 359.95 !

The Erick Simpson Triple Whammy!